Do I need an Account to purchase
No, you are not required to create an account in order to make a purchase. However, creating an account will enable you to save personal information and payment details for faster checkout process. It will also allow you to track and maintain information about your purchase.
What payment methods do you accept
Milano accepts all major credit cards as well as PayPal and Bitcoin. Milano also offers financing through both Klarna and Affirm.
What is Affirm and Klarna
Affirm and Klarna are alternative payment methods that provide flexible financing over a period of time.
After applying, you will receive a decision on your eligibility to purchase with payments over 3, 6 or 12 months.
There are no hidden fees and any APR or Loan Options will be clearly mentioned prior to your purchase.
What Shipping Methods Are Available
We ship using all major carriers such as USPS, UPS & FedEx. All Shipments are fully insured by us.
Is shipping free
We offer Free Ground Shipping on all domestic orders. You have the ability to upgrade to 2nd Day Shipping if you like.
Do you ship internationally
Yes, we ship worldwide but the cost of shipping varies depending on the jurisdiction. Milano is not responsible for any Customs Duties or Taxes that are applicable in your country. We are happy to work with you to get your jewelry to you safely, smoothly and quickly.
When can i expect to receive my Milano order
We work to ship your purchase to you as quickly as possible, but factors like personalization, vendor lead times, and COVID-19 shutdowns may impact timelines. All in stock items are shipped during business days. Please allow a minimum of 3-5 days processing time for us to ship your order out. Once your order has been shipped, you will receive your order depending on the method of shipment chosen at checkout. Should you have any questions about your order, please do not hesitate to
Do you ship to a P.O. Box
We only ship to APO, FPO, DPO. We do not ship to regular post boxes.
How do I track my order
Once your order has shipped, you will receive a notification containing the tracking number. You can use the tracking number on the respective Carrier website or you can check the status over here.
What is your refund policy
If for any reason you're unsatisfied with your purchase, you may return your online purchase for a refund, exchange or merchandise credit within 30 days of the shipment. The item must be unworn, unblemished, unaltered and in it's original state. Purchases beyond 21 days are eligible for exchange or merchandise credit. Purchases beyond 21 days are only eligible for upgrades. Please refer to our upgrade policy for more information. All refunds (not including shipping or sizing charges if applicable) will be refunded to your original method of payment. Please allow up to two weeks for it to reflect on your bank statement.Our refund policies do not apply to Final Sales and Custom Orders. Please Contact Us to find out what your options are.
How do I return a purchase
Contact Us in order to process your refunds. Once approved we will provide you with an authorization # as well as a refund slip that must be included with the return. You are responsbile for the shipping costs. We recomend shipping through FedEx, USPS or UPS and insuring the package for the full sum of the purchase for your safety.
How long will my refund take to process
Once we receive the return shipment, we will assess the item to ensure it's unworn, unblemished and untampered. Upon completion of this we will process your refund. Please allow up to two weeks for the refund to be processed.
How do i cancel an order
Please Contact Us directly in order to cancel an order.
Is the refund policy in store the same as online
Our Milano Store refund policy and the online refund policy vary slightly. All online orders have a 21-Day refund policy as long as the item is unworn, unblemished and not tampered with. For products purchased in store, please see the back of your invoice or contact us at firstname.lastname@example.org to speak to a representative.
Jewelry Care & Repair
How do I care for my Jewelry
Jewelry made out of precious metals and gemstones are delicate and require constant upkeep and care. If cared for properly fine jewelry can become a treasured family heirloom!
Dust, pollution and daily wear all cause the brilliance and shine of metals and gemstones to become dull and cloudy. We recommend professional cleaning and servicing at least once a year. Stop by any of our locations for complimentary servicing.
In between servicing, store your jewelry safely in a jewelry case. Prior to storage, wipe your jewelry of any fluids that it may have come in contact with throughout the day. Examine your jewelry on a regular basis and take care to protect your jewelry from impact against hard surfaces or abrasive surfaces.
You can clean your gemstones at home to prevent any clouding. For diamonds, use a mild solution of water and soap and gently brush with a soft bristle. For softer gemstones such as pearls, simply wipe gently with a damp cloth.
What is your repair policy
Jewelry is delicate and when it becomes a part of your daily life, it's natural for the the metals wear down with time. Prongs may become loose being pulled on by strands in our clothes, chains can be weakened and break by the occasional unintentional tug. Milano stands by the manufacturing of it's products and has a lifetime warranty on all repair charges that stem from manufacturing defects. In the event of a lost diamond or gemstone, the costs of the diamonds and/or gemstones are the responsibility of the customer. We guarantee all repairs for 6 months.
How can I get an Appraisal
Please contact us directly to get an appraisal for your purchase
Upgrade & Warranty
What is the Milano Warranty
Milano stands behind everything that we sell and ensures the quality of your purchase. We ensure that all items* will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for the entire life of the piece.
As a manufacturer, we ensure all our jewelry is manufactured using the highest quality materials and passes through stringent quality control systems before reaching our customers. Our lifetime service warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. We recommend you have your Jewelry inspected at our stores or by our jewelers at least once a year to ensure it is free from extreme wear and tear. To take advantage of our services you can either mail your jewelry to our offices or take it to a Milano store to receive complimentary maintenance and repairs.
In the event that there is a problem with your jewelry or you require services not covered under our manufacturers warranty, you can mail your jewelry to our office for evaluation** and upon inspection we will notify you of any applicable charges for approval prior to working on your jewelry.
If you have any questions or would like to send us your jewelry for maintenance and repair, please Contact Us.
*Milano's lifetime warranty is applicable to all non-branded merchandise. Please refer to each Brand's warranty. We are happy to assist you with the warranty process for the brand you purchased.
**Domestic Customers may purchase a fully insured shipping label from us for $25 and International Customers for $35. International customers will be subject to return shipping costs applicable to their order.
What is the Milano Upgrade Polciy
Any purchase made at ShopMilano.com or a Milano retail location is eligible for our lifetime upgrade policy. You will receive 100% credit towards any purchase value of at least 2x the value of the trade in pieces. Please Contact Us to take advantage of our Lifetime Upgrade Policy.
What is your upgrade policy
Milano offers a lifetime upgrade policy on all items purchased in store and online. Upgrades will be honored only on items at least double the value of the item purchased. The item being upgraded must be in good condition and accompanied by an invoice.
Will you price match
As a direct-to-consumer company, Milano will price match on any identical available product. The lower price must be verifiable and must be presented prior to the purchase. We will not honor price matching post-purchase.
Do you offer Insurance
Yes, Milano partners with Lavalier to offer comprehensive insurance coverage for all our customers. Lavalier's insurance coverage is more comprehensive than the jewelry coverage on your homeowners insurance. It covers everything from damage to theft and allows a smooth replacement process.
Get your quote here: https://lavalier.com/milanodg
To prove our confidence in Lavalier's insurance, we offer a 100% credit of your first years premium towards a future purchase with a value of 2.5x the credit amount. Contact us to find out more information.
My size is not available
If your size is not available, please contact us. While we try to stock a lot of sizes, we're unable to have every size at all times. We are still able to fulfill most orders and custom sizes. Sizes not listed require sizing and can add an additional 3-5 days processing time.
Do you price match
We will price match for identical items at a lower price. The lower price must be verifiable and from an authentic source. Price matching will not be honored after purchase.
Price matching does not apply to Marketplaces (Amazon, Facebook, Ebay). Offers that include financing, item bundles, free gifts, pricing errors, out-of-stock or used goods are not eligible for price match.