We ship orders once payment is approved, we verify your receiving address and we locate the item in stock. If you ordered an item that is not currently in stock, we will notify you by e-mail. You will not be charged for any item until it is shipped. The order's estimated time of arrival will depend on three factors:

-Product availability

-Credit approval / Receipt of payment

-Shipping time.

If you place an order before 3:00 PM Eastern Time Monday through Friday, the order will begin processing that day. Orders placed on Saturdays, Sundays, Holidays or after 3:00 PM Eastern Time (M-F), will begin processing the following business day. Please note: Shipping to an address different than the original billing address may delay your order. You must send Gift/Store Certificates to us before we will ship your order.

Milano Diamond Gallery is proud to offer free shipping on all domestic U.S. orders. International shipping charges will vary. All shipments are fully insured. 

NOTE: Additional fees for duty and taxes may apply and are the responsibility of the buyer. We reserve the right to collect these additional fees from you in the event that FedEx is unable to.

FedEx will only deliver packages to a street address; they will NOT deliver to P.O. boxes. For security purposes, our merchandise will not be delivered without a signature. Please be sure to select an address where an adult who is authorized to sign will be available. VERY IMPORTANT: If your package is delivered to an office building, apartment complex, hospital, hotel, or school, FedEx may accept the signatures of mailroom employees, receptionists, or other administrative personnel. Unfortunately, we cannot be responsible for items that are lost or stolen under these delivery conditions.

When your order ships, you will receive an e-mail with a tracking number. To check on the status of your shipment, click on the tracking number displayed in the e-mail, or check the My Account section on the website. 

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same FedEx selection as the initial order as soon as the item becomes available. 

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same FedEx selection as the initial order as soon as the item becomes available. 

Milano Diamond Gallery welcomes shoppers from all over the world. Please note that you are responsible for any import duties, taxes, tariffs, and custom clearance fees that may apply to your country, as well as additional shipping charges. Gifts sent to international locations will disclose the retail price on the customs form as required by customs regulations.  We recommend checking with your local customs office to learn more about what additional costs you may incur.

• Place your desired item(s) in the shopping cart.
• Select FedEx International as your shipping option.
• If paying with a Gift Certificate or Store Credit enter the certificate number.
• Your order will be shipped after your credit card has been approved.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Milano Diamond Gallery Gift/Store Certificates, Wire Transfer. We do not accept Cash or CODs at this time.

Milano Diamond Gallery believes in complete customer satisfaction and total peace of mind.  That is why our fine jewelry is backed by a lifetime warranty against manufacturer defects.  We closely inspect each crafted piece of jewelry before it enters your possession.  This allows us to ensure the highest quality of craftmanship.  We guarantee that your jewelry is perfect in appearance and structure, as well as free of manufacturing defects.

However, if you experience an issue, Milano Diamond Gallery, will gladly inspect your jewelry free of charge to evaluate the issue.  If the issue is determined to be the cause of a manufacturing defect, we will complete all necessary repairs free of charge.

When the pieces you love need a little love back

When a piece of jewelry becomes a part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to stretch and break. That's why we offer Milano Diamond Gallery repair for routine services or custom designs. We welcome all your questions and will work with you to come up with a solution to get your favorite jewelry ready to wear again. Please contact us using this form.

Insurance Recommendations

Milano Diamond Gallery extended warranties are added benefits of purchasing your jewelry with us but are not a substitute for a jewelry insurance policy.  Because your jewelry is extremely valuable, we strongly recommend that your jewelry be insured accordingly. Milano offers insurance plans for almost all your jewelry. Please visit us here.