Purchses and Shipping Questions

How do I use the Shopping Cart?

You can place items in your shopping cart throughout your shopping journey. You can purchase those items when you're done browsing, remove them, or keep them in the bag for up to 24 hours. If you want an item to remain in your shopping bag for more than 24 hours, we suggest placing it in the My Wish List section so that you can purchase it effortlessly at a later date.

When will my order ship?

We ship orders once payment is approved, we verify your receiving address and we locate the item in stock. If you ordered an item that is not currently in stock, we will notify you by e-mail. You will not be charged for any item until it is shipped. The order's estimated time of arrival will depend on three factors:

-Product availability

-Credit approval / Receipt of payment

-Shipping time.

If you place an order before 3:00 PM Eastern Time Monday through Friday, the order will begin processing that day. Orders placed on Saturdays, Sundays, Holidays or after 3:00 PM Eastern Time (M-F), will begin processing the following business day. Please note: Shipping to an address different than the original billing address may delay your order. You must send Gift/Store Certificates to us before we will ship your order.

What are my Shipping Options?

Milano Diamond Gallery is proud to offer free shipping on all domestic U.S. orders. International shipping charges will vary. All shipments are fully insured. 

 

NOTE: Additional fees for duty and taxes may apply and are the responsibility of the buyer. We reserve the right to collect these additional fees from you in the event that FedEx is unable to.

Do you ship to PO Boxes?

FedEx will only deliver packages to a street address; they will NOT deliver to P.O. boxes. For security purposes, our merchandise will not be delivered without a signature. Please be sure to select an address where an adult who is authorized to sign will be available. VERY IMPORTANT: If your package is delivered to an office building, apartment complex, hospital, hotel, or school, FedEx may accept the signatures of mailroom employees, receptionists, or other administrative personnel. Unfortunately, we cannot be responsible for items that are lost or stolen under these delivery conditions.

How do I know when my order has been shipped?

When your order ships, you will receive an e-mail with a tracking number. To check on the status of your shipment, click on the tracking number displayed in the e-mail, or check the My Account section on the website. 

What happens if my purchase is on back order?

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same FedEx selection as the initial order as soon as the item becomes available. 

What happens if my purchase is on back order?

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same FedEx selection as the initial order as soon as the item becomes available. 

Placing an Order

Can I purchase if I live outside the US?

Milano Diamond Gallery welcomes shoppers from all over the world. Please note that you are responsible for any import duties, taxes, tariffs, and custom clearance fees that may apply to your country, as well as additional shipping charges. Gifts sent to international locations will disclose the retail price on the customs form as required by customs regulations.  We recommend checking with your local customs office to learn more about what additional costs you may incur.

How can I place an International Order?

  • Place your desired item(s) in the shopping cart.
  • Select FedEx International as your shipping option.
  • If paying with a Gift Certificate or Store Credit enter the certificate number.
  • Your order will be shipped after your credit card has been approved.

What methods of payment do you accept?

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Milano Diamond Gallery Gift/Store Certificates, Wire Transfer. We do not accept Cash or CODs at this time.

Other FAQs

Lifetime Warranty

Milano Diamond Gallery believes in complete customer satisfaction and total peace of mind.  That is why our fine jewelry is backed by a lifetime warranty against manufacturer defects.  We closely inspect each crafted piece of jewelry before it enters your possession.  This allows us to ensure the highest quality of craftmanship.  We guarantee that your jewelry is perfect in appearance and structure, as well as free of manufacturing defects.

 

However, if you experience an issue, Milano Diamond Gallery, will gladly inspect your jewelry free of charge to evaluate the issue.  If the issue is determined to be the cause of a manufacturing defect, we will complete all necessary repairs free of charge.

How do I get my Jewelry Repaired

When the pieces you love need a little love back


When a piece of jewelry becomes a part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to stretch and break. That's why we offer Milano Diamond Gallery repair for routine services or custom designs. We welcome all your questions and will work with you to come up with a solution to get your favorite jewelry ready to wear again. Please contact us using this form.

Can I Insure my Jewelry

Insurance Recommendations

Milano Diamond Gallery extended warranties are added benefits of purchasing your jewelry with us but are not a substitute for a jewelry insurance policy.  Because your jewelry is extremely valuable, we strongly recommend that your jewelry be insured accordingly. Milano offers insurance plans for almost all your jewelry. Please visit us here.