faq

FAQ

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Shipping

What Shipping Methods Are Available?

We ship using all major carriers such as USPS, UPS & FedEx. All Shipments are fully insured by us.

Is shipping free

We offer Free Ground Shipping on all domestic orders. You have the ability to upgrade to 2nd Day Shipping if you like.

Do you ship internationally

Yes, we ship worldwide but the cost of shipping varies depending on the jurisdiction. We are happy to work with you to get your jewelry to you safely, smoothly and quickly. Please don't hestitate to reach out to us directly if you have any questions or concerns with an international purchase.

When can i expect to receive my milano order

We work to ship your purchase to you as quickly as possible, but factors like personalization, vendor lead times, and COVID-19 shutdowns may impact timelines. All in stock items are shipped during business days. Please allow a minimum of 3-5 days processing time for us to ship your order out. Once your order has been shipped, you will receive your order depending on the method of shipment chosen at checkout. Should you have any questions about your order, please do not hesitate to

Do you ship to post boxes

We only ship to APO, FPO, DPO. We do not ship to regular post boxes.

How do I track my order

Once your order has shipped, you will receive a notification containing the tracking number. You can use the tracking number on the respective Carrier website or you can check the status over here.

Returns FAQ

What is your refund policy

If for any reason you're unsatisfied with your purchase, you may return your online purchase for a refund, exchange or merchandise credit within 30 days of the shipment. The item must be unworn, unblemished, unaltered and in it's original state. Purchases beyond 21 days are eligible for exchange or merchandise credit. Purchases beyond 21 days are only eligible for upgrades. Please refer to our upgrade policy for more information. All refunds (not including shipping or sizing charges if applicable) will be refunded to your original method of payment. Please allow up to two weeks for it to reflect on your bank statement.Our refund policies do not apply to Final Sales and Custom Orders. Please Contact Us to find out what your options are.

How do I return a purchase

Contact Us in order to process your refunds. Once approved we will provide you with an authorization # as well as a refund slip that must be included with the return. You are responsbile for the shipping costs. We recomend shipping through FedEx, USPS or UPS and insuring the package for the full sum of the purchase for your safety.

How long will my refund take to process

Once we receive the return shipment, we will assess the item to ensure it's unworn, unblemished and untampered. Upon completion of this we will process your refund. Please allow up to two weeks for the refund to be processed.

How do i cancel an order

Please Contact Us directly in order to cancel an order.

Is the refund policy in store the same as online

Our Milano Store refund policy and the online refund policy vary slightly. All online orders have a 21-Day refund policy as long as the item is unworn, unblemished and not tampered with. For products purchased in store, please see the back of your invoice or contact us at info@milanodg.com to speak to a representative.

Other FAQs

What is your upgrade policy

Milano offers a lifetime upgrade policy on all items purchased in store and online. Upgrades will be honored only on items at least double the value of the item purchased. The item being upgraded must be in good condition and accompanied by an invoice. 

What is your repair policy

Jewelry is delicate and when it becomes a part of your daily life, it's natural for the the metals wear down with time. Prongs may become loose being pulled on by strands in our clothes, chains can be weakened and break by the ocassional unintentional tug. Milano stands by the manufacturing of it's products and has a lifetime warranty on all repair charges that stem from manufacutring defects. In the event of a lost diamond or gemstone, the costs of  the diamonds and/or gemstones are the responsibility of the customer. We guarantee all repairs for 6 months.

will you price match

As a direct-to-consumer company, Milano will price match on any identical available product. The lower price must be verifiable and must be presented prior to the purchase. We will not honor price matching post-purchase.