Milano stands behind everything that we sell and ensures the quality of your purchase. We ensure that all items* will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for the entire life of the piece.
As a manufacturer, we ensure all our jewelry is manufactured using the highest quality materials and passes through stringent quality control systems before reaching our customers. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. We recommend you have your Jewelry inspected at our stores or by our jewelers at least once a year to ensure it is free from extreme wear and tear. To take advantage of our services you can either mail your jewelry to our offices or take it to a Milano store to receive complimentary maintenance and repairs.
In the event that there is a problem with your jewelry or you require services not covered under our manufacturers warranty, you can mail your jewelry to our office for evaluation** and upon inspection we will notify you of any applicable charges for approval prior to working on your jewelry.
If you have any questions or would like to send us your jewelry for maintenance and repair, please Contact Us.
*Milano's lifetime warranty is applicable to all non-branded merchandise. Please refer to each Brand's warranty. We are happy to assist you with the warranty process for the brand you purchased.
**Domestic Customers may purchase a fully insured shipping label from us for $25 and International Customers for $35. International customers will be subject to return shipping costs applicable to their order.
Any purchase made at ShopMilano.com or a Milano retail location is eligible for our lifetime upgrade policy. You will receive 100% credit towards any purchase value of at least 2x the value of the trade in pieces. Please Contact Us to take advantage of our Lifetime Upgrade Policy.