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Customer Testimonials

"Praise and gratitude extended to Ms Ria Arora (Milano Diamond Gallery) who has patiently and professionally taken care of my recent Milano purchases and repairs. My history with Milano dates to the summer of 2005 and, together with my husband, have been purchasing jewelry ever since. We have always been treated with courtesy and respect at the various stores (mainly in the Caribbean and Alaska) and do not hesitate to recommend the company to anyone looking to obtain unique jewelry items at very fair prices. Most recently (April 2015) we did business with the Milano store in St Thomas. We arranged to purchase new pieces while exchanging previously purchased items and to request repair on yet another item. I was told to contact Ria which I did. From the initial contact she has proven to be understanding, concerned, polite and respectful of our needs. She literally "held my hand" through the process of shipping items to NY, waiting for items to ship from St Thomas, following up on repairs, sending shipping & tracking info and keeping me in the loop from the very start. Whether you're spending $1,000, $10,000 or $100,000 -- you like to feel as if you are a valued customer and every Milano encounter has reinforced this. Ria is to be commended on these attributes as well as her care and concern for my specific needs as they pertained to my new baubles! She made me feel important and valued and that makes me certain to continue our relationship with Milano for many years. THANKS RIA -- You're terrific ! " 


Joanne S. 
Cleveland, OH

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I had a great experience shopping with Milano. I'm extremely pleased with my purchase and met my expectations. Excellent workmanship reflects a high quality, beautifully crafted, substantial feel, very elegant Gift Set. Excellent value for the money, much better than I could find locally. Looks like an expensive designer chain and bracelet and I adore it very much. Packaged very well and arrived right on time. Milano Customer Service was exceptional. Thank you, Milano. 

Olena T.